Cookies & Privacy policy

Cookie and Privacy Policy

This Privacy and Personal Data Processing Policy (the “Policy”) has been prepared in accordance with Law No. 195/2024 of the Republic of Moldova on Personal Data Protection and other applicable legislation concerning the protection of personal data.

This Policy describes how personal data may be processed and protected by A Queen SRL, operating under the brand BUTTERFLY (“BUTTERFLY” or the “Company”), when using the website bfstudio.md.

1. General provisions

1.1. BUTTERFLY respects every person's right to privacy and takes appropriate legal, organisational and technical measures to protect personal data.

1.2. This Policy applies to information that BUTTERFLY may obtain when users visit and use bfstudio.md, as well as when users contact BUTTERFLY through contact forms, email, telephone or other communication channels available on the website.

1.3. BUTTERFLY processes personal data only to the extent necessary for specific, defined and legitimate purposes.

1.4. By using the website, the User acknowledges this Policy. Where applicable law requires separate consent for the processing of personal data, such consent will be obtained separately.

2. Definitions

2.1. Personal data means any information relating directly or indirectly to an identified or identifiable natural person.

2.2. Processing means any operation or set of operations performed on personal data, including collection, recording, storage, modification, use, transfer, deletion and destruction.

2.3. User means any natural person visiting or using bfstudio.md.

2.4. Consent means the User's freely given, specific, informed and unambiguous indication of wishes by which the User agrees to the processing of personal data for specified purposes.

2.5. Anonymised data means data that does not allow a specific User to be directly or indirectly identified without the use of additional information.

2.6. Cookies are small text files stored on the User's device when visiting a website and may be used to operate the website, analyse traffic and remember certain settings.

3. Information about BUTTERFLY

Legal entity: A Queen SRL

Brand: BUTTERFLY

Website: bfstudio.md

Email: info@bfstudio.md

Phone: +373 79 122 331

For questions concerning the processing of personal data, exercising data protection rights or obtaining additional information, users may contact BUTTERFLY using the contact details above.

4. Personal data that may be processed

4.1. Depending on the nature of the request, BUTTERFLY may process:

first and last name;
telephone number;
email address;
information provided by the User in a message or request;
information necessary to prepare a commercial offer;
information necessary to provide services;
information provided in connection with cooperation or employment enquiries;
other information voluntarily provided by the User through the relevant form.

4.2. The amount of information requested depends on the relevant form and the purpose of processing. BUTTERFLY does not request excessive personal data where such data is not necessary for the relevant purpose.

4.3. When visiting the website, certain technical information may be automatically processed, including:

IP address;
browser type and version;
device type;
operating system;
browser language;
date and time of the visit;
pages visited;
referral source;
technical information concerning interaction with the website.

Some of this information may be processed using Cookies and third-party analytics and advertising services.

4.4. BUTTERFLY does not intentionally collect special categories of personal data through the standard forms of the website.

Users are advised not to provide information concerning health, political opinions, religious beliefs, racial or ethnic origin or other special categories of personal data through website forms unless such information is lawfully requested by BUTTERFLY.

5. Purposes of processing personal data

5.1. Processing User enquiries.

receiving and processing enquiries;
contacting Users;
providing consultations;
preparing commercial offers;
discussing service terms;
answering User questions;
organising further communication.

5.2. Provision of services. Personal data may be used for preparing, entering into and performing contracts, as well as for website development, advertising campaigns, marketing, design, IT and other services provided by BUTTERFLY.

5.3. Website improvement. Data may be used to analyse website traffic, evaluate page performance, identify technical issues and improve the structure, content and functionality of the website.

5.4. Analytics and advertising. The website may use third-party services, including Google Analytics, Google Ads, Google Tag Manager, Meta Pixel and related technologies.

Such services may use Cookies and similar technologies to analyse traffic, measure advertising campaign performance and evaluate Users' interaction with the website.

5.5. Website security. Data may be processed to prevent fraud, abuse, automated requests, attacks and other security violations.

5.6. Legal compliance. Personal data may be processed where necessary to comply with the laws of the Republic of Moldova, protect BUTTERFLY's legitimate rights and interests or fulfil obligations towards public authorities.

6. Legal bases for processing

Personal data is processed on one or more legal bases provided by the legislation of the Republic of Moldova, depending on the specific purpose of processing.

the User's consent;
taking steps at the User's request prior to entering into a contract;
performance of a contract;
compliance with BUTTERFLY's legal obligations;
protection of the legitimate interests of BUTTERFLY or third parties, provided that such interests do not override the rights and freedoms of the User;
other legal bases provided by applicable legislation.

Where processing is based on consent, the User may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7. Use of Cookies

7.1. The bfstudio.md website may use Cookies and similar technologies.

Cookies may be used to ensure the proper operation of the website, analyse traffic, remember certain settings and measure the effectiveness of advertising campaigns.

7.2. Depending on their purpose, Cookies may include:

necessary Cookies — required for the technical operation of the website and its main functions;
analytics Cookies — used to analyse traffic and User interaction with the website;
functional Cookies — used to remember certain User preferences;
advertising Cookies — used to measure advertising performance and advertising campaigns.

7.3. Google and Meta technologies may be used for analytics and advertising, including Google Analytics, Google Ads and Meta Pixel.

7.4. Users may restrict or disable Cookies through their browser settings or through the Cookie management tool available on the website.

7.5. Where applicable law requires prior consent for certain categories of Cookies, such technologies will only be used after the required consent has been obtained.

8. Disclosure of personal data to third parties

8.1. BUTTERFLY does not sell Users' personal data.

8.2. Where necessary, personal data may be shared with service providers that assist BUTTERFLY in operating the website and providing services, including:

hosting providers;
IT providers;
technical contractors;
website developers and maintenance specialists;
analytics providers;
advertising technology providers;
other contractors and processors where their involvement is necessary for the relevant tasks.

8.3. BUTTERFLY takes appropriate measures to ensure adequate protection of personal data when engaging such providers and contractors.

8.4. Personal data may be disclosed to public authorities where required or permitted by the legislation of the Republic of Moldova.

9. International transfers of personal data

9.1. Due to the use of international internet services, personal or technical data may be processed in other countries.

9.2. Where personal data is transferred across borders, BUTTERFLY takes the measures required by the legislation of the Republic of Moldova to ensure an appropriate level of data protection.

9.3. Depending on the services used, processing may be carried out by technology partners, including Google, Meta and other providers of IT and advertising solutions.

10. Data retention

10.1. Personal data is retained for no longer than necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law.

10.2. The retention period may depend on the purpose of the enquiry, the nature of services provided, contractual relationships, legal requirements and the need to protect BUTTERFLY's legitimate interests.

10.3. Once the purposes of processing have been fulfilled, personal data is deleted, destroyed or anonymised unless further retention is required by law.

11. Personal data security

BUTTERFLY implements appropriate technical and organisational measures to protect personal data against unauthorised access, unlawful use, alteration, disclosure, destruction, accidental loss and other forms of unlawful processing.

Security measures may include access restrictions, information system security measures, backups, access controls and other measures appropriate to the nature and risks of processing.

12. User rights

Under applicable legislation, Users have the right to:

receive information about the processing of their personal data;
access their personal data;
request correction of inaccurate or incomplete data;
request deletion of personal data where provided by law;
request restriction of processing where provided by law;
object to certain types of processing;
withdraw previously provided consent;
where provided by law, receive their personal data in a structured format and request its transfer to another person;
submit a complaint to the National Center for Personal Data Protection of the Republic of Moldova (NCPDP/CNPDCP) where the User believes that their rights have been violated.

13. Exercising User rights

To exercise their rights, Users may send a request to info@bfstudio.md.

The request should preferably include the User's name, contact details, the subject of the request and information necessary to identify the relevant interaction.

BUTTERFLY may request additional information to verify the identity of the requester where necessary to prevent unauthorised access to personal data.

Requests are handled within the time limits and in accordance with the procedure established by the legislation of the Republic of Moldova.

14. User responsibility

Users are responsible for the accuracy and relevance of the personal data they provide.

Users undertake not to provide personal data of third parties through website forms without an appropriate legal basis or their consent where such consent is required by law.

15. Links to third-party resources

The website may contain links to third-party websites, social networks, messaging applications and other online services.

BUTTERFLY is not responsible for the content, security or personal data processing practices of third-party resources.

When visiting a third-party resource, Users are advised to review its privacy policy and personal data processing practices.

16. Changes to this Policy

BUTTERFLY may periodically update this Policy due to changes in legislation, technologies, website functionality or personal data processing practices.

The updated version of the Policy becomes effective upon publication on the website unless otherwise stated in the updated version.

17. Contact information

A Queen SRL